Tower infrastructure
Vantage Towers
Six countries live. Six legacy systems retired.
30 months from contract signature to six countries in production.
Multi-country European operator engaged via competitive tender in late 2022. Live in six markets within thirty months. ServiceNow integration kept in place as the system of action.
On the record
Vantage Towers' Tower Operations Centre runs on Affectli. Here is how Vantage describe their own operation.
"The TOC is the heartbeat of our operations strategy."
"We act proactively, not reactively."
"We can respond rapidly without even being on site."
"The engine that powers smarter, faster, more reliable connectivity."
The challenge
What the operator was trying to fix.
- Multi-country tower operation running on six separate legacy systems, one per market. Per-market operational overhead scaled with every country added.
- Need for rapid, repeatable country-by-country rollout without compromising data integrity. Every delayed market is a productive month lost across the portfolio.
- Pressure to integrate with existing enterprise tooling (ServiceNow) without disrupting field operations or duplicating the system-of-record investment.
Results
What the platform delivered.
30 months
From contract signature to six countries live
6
Legacy operational systems retired into a single platform
40,915
Sites in service across six markets (September 2025)
118,727
Datapoints under active management across customer leases, landlords, and field assets
13.8 million
Raw data integrations in the peak month (August 2025)
ServiceNow
Wired in as the system of action; Affectli sits above as the system of intelligence
Prior programme outcomes
Reported outcomes from a prior tower programme. Attribution to Vantage Towers specifically pending Mi-C3 confirmation.
30%+
Faster response times
20%
Fewer truck rolls
Capabilities deployed
- Multi-country rollout framework
- Legacy system consolidation
- ServiceNow ticketing integration
- Asset movement, asset theft, and process trend tracking via custom apps
Vantage Towers retired six legacy operational systems into one platform. Six countries live in thirty months. The commercial problem at engagement was per-market operational overhead scaling with every country added: a separate operational stack to maintain, a separate set of integrations to keep alive, a separate licence and support footprint per legacy system. The platform broke the per-market scaling, replacing six stacks with one.
The engagement began as a competitive tender in December 2022, contracted in August 2023 at an initial scope of 46,500 towers across a five-year term, and reached first-country production in December of the same year. Mi-C3 took over Professional Services from a prior Systems Integrator at contract signature, generating an immediate cost saving and faster issue resolution through direct service provision. Within thirty months of contract signature Vantage was live in six markets, with two further rollouts already in plan.
The consolidation is the headline. Six legacy operational systems retired into one platform. Customer leases, landlord records, and forty-eight datapoints per field asset across the portfolio integrated into a single source of truth. By September 2025 the platform held 118,727 datapoints under active management across 40,915 sites in service, processing 13.8 million raw data integrations in a single peak month.
The architecture decision that makes this case repeatable for any operator already invested in ServiceNow: Affectli sits as the operational intelligence and alarming layer; ServiceNow remains the system of action. The two-way integration means alarms surface in ServiceNow as tickets, and ticket lifecycle state flows back into Affectli for closed-loop reporting. No system-of-record duplication, no sunk-cost write-off on prior ServiceNow investment.
The engagement continues to expand. Two additional country rollouts are planned, and customised applications for asset movement tracking, theft detection, and process trend analysis have been added on top of the standard deployment.
Rollout timeline
From tender to multi-country production.
December 2022
Tender submission
August 2023
Contract signed at 46,500 towers across a five-year initial term; Mi-C3 took over Professional Services from a prior Systems Integrator.
December 2023
All sites loaded; first country live
May 2024
Second country live
October 2024
Third country live
February 2025
Fourth country live
October 2025
Fifth country live
April 2026
Sixth country live
TBC
Seventh and eighth country rollouts
Data integration at scale
August 2025
13.8 million records
13.1M legacy alarms, 363k smart-site alarms
September 2025
8.2 million records
7.56M legacy alarms, 655k smart-site alarms
Business impact
- Immediate cost saving from contracted support services.
- Speed to resolving issues improved through direct service provision.
- Business resilience through the Affectli and ServiceNow integration.
In the operator's words
"Affectli has been used by Vantage Towers to consolidate and streamline data by integrating existing systems, datasets and services across markets, supporting the establishment of a consistent, independent infrastructure operations capability. The platform has contributed to improved operational efficiency and KPI performance, with the rollout delivered through close collaboration between Vantage Towers and the implementation teams."